Beware, There Are A Lot Of Crooks On Ebay

I hope you have not had a negative experience on ebay. I was very much enjoying the site until one day, some freak tried to steal nearly £200 from selling me an item which did not exist. This article explains what happened and also the advice the police gave to me.

As I have already mentioned I was having lots of fun buying and selling on Ebay for a number of months without any problems at all. I regularly sold second hand mobile phones and was doing very well for myself. If I ever bought anything that cost over £100, I would offer to meet the seller somewhere, normally just off the motorway. I pulled off what I believed was some good deals and also managed to offload some of my unwanted items which I either had no interest in anymore or that I had no longer a need for.

Unfortunately all good things have to come to an end and it certainly did with ebay.

One particular morning I was looking to purchase another second hand mobile phone, which I would then re-sell on. There was an advert for a buy it now phone with the asking price low but not extremely low.

There was a mobile number to phone if I had any questions. I decided to phone the number, his name was Tony and I asked him the general type questions. He sounded and seemed really nice, however stated that he was unable to meet me as he was unable to drive as he had not past his test. The alarm bells should have already started to ring, but me being a bit stupid they didn't.






His house was a long way from where I lived and reluctantly I agreed to pay via a bank transfer. He assured me he would post the phone, that very day via Royal Mail Special Delivery to arrive by 11am the next morning. He seemed very genuine, they always do your thinking and that was that.

Next morning have a guess what arrived, yes nothing at all, nor the next day, nor the next.

I tried e-mailing him, texting and ringing his mobile phone, guess what, there was no reply.

I realised what a fool I had been, however decided to go to the police. They were very helpful and half an hour later I had a crime number however was warned that it was very unlikely I would ever see a phone or recieve a refund of my money which was £170. The police advised me to be very careful as they regularly have complaints from people who have been defrauded on ebay, I was not alone!

Outside the police station I sent Tony a text with the police crime number. To my shock he phoned me straight away swearing at me but eventually agreed to refund me the money, if I stopped the police action against him.

I was very lucky, I am sure many other people as the police stated, never get their money back.

Evade the eBay Scams!

If you're doing business on eBay, you must know how to identify a scam, and how to evade them. If you are scammed, there are a number of actions you can take to correct the situation.

You can without doubt avoid many scams with the payment method that you use, whether you are a buyer or a seller. eBay owns Paypal, and in most cases, Paypal is the payment method you should use.






As a buyer, if you are scammed or less than satisfied with the item when it arrives, you can dispute the charge easily, and demand a refund. The seller must reply and show proof that the item was shipped, or Paypal will return your funds to your account.

As a seller, you can shield yourself by only accepting Paypal. This will remove the chances of receiving a bad check or having the buyer dispute a credit card charge. Instead, they must dispute the charge through PayPal, and you of course will be able to provide evidence that you shipped the product.

Another frequent scam that buyers use is the bidding scam. This type of scam is run either with two separate eBay accounts - with one person in control of both of them, or with two friends with separate eBay accounts. A very small bid is placed on your item, using one account. This is followed by a very high bid, from the other eBay account. Before the bidding ends, the high bid is cancelled or withdrawn, leaving the low bid as the winning bid.

If you are an eBay seller, you can further protect your auctions by placing a notice on your auctions page declaring that you have the right to back out of the sale if you suspect potential fraud.

Is The Ebay Customer Always Right?

I can answer this question for you right now: the answer is 'yes'. In fact, the answer is 'YES!' – the biggest yes you've ever heard. Of the course the customer is always right. If you want to be a successful eBay seller, you should go miles out of your way to make sure every single one of your customers is 100% satisfied, however much time or money it might cost you.

A dissatisfied customer will leave negative feedback, and negative feedback is to be avoided at all costs. That one piece of negative feedback will always cost you more than it would have to deal with the complaint, whatever the value of the items you sell. You should consider any positive feedback percentage under 100% to be an absolute disaster, and a personal failure on your part.






But What If…

But nothing! There is no situation where you, as a seller, should get into any dispute with a buyer. Here are a few common situations and how to handle them.

They say the item never arrived: Politely ask the buyer to wait a few more days to see if it turns up, and then email you again if it still hasn't arrived. If it still hasn't arrived, you should assume it was lost in the post somehow and offer to send a replacement if you have one, or give them a full refund otherwise. No, I don't care what that costs you. Are you serious about selling on eBay or not?

The item has been damaged in the post: You must offer to replace it or take it back for a refund without hesitation.

They say the item doesn't match the description: Resist the urge to email back with "yes it does, you just didn't read the description properly". Take the item back for a refund, and edit your description if you need to, to make any confusing points extra clear.

I'm sure you're spotting a pattern by now. Offering a refund will make almost any problem go away, and it really will cost you less in the long run. Remember, one piece of negative feedback will stay with you forever, while having a 100% positive rating is like owning a bar of solid gold.

You should always handle customers' complaints before they complain to eBay – in fact, you should email them pre-emptively to ask if they have any. Going through the dispute process is time consuming, reflects badly on you and is downright unnecessary.

Are you still not convinced? Think this would only work with cheap items? Well, you see, the higher the price of the items you sell, the more your reputation is worth to you. Let's say you were selling $10,000 worth of items each week, for example, and making a $1,000 profit per week overall. You might think that refunding one customer's $1,000 purchase would be a tragedy, losing you your whole week's profit. It's far better to look at it this way: if you don't give that refund, then not only will you lose the next week's profit, but you'll probably lose a few weeks' profit after that too. Now which option looks better?

I absolutely can't emphasise enough the importance of really believing that the customer is always right. But trying to make excuses for complaints isn't the only thing you need to avoid. There are a lot of pitfalls that you need to avoid if you don't want to kill your business before it's even started properly – and I'll show you in the next email what they are.