User participation in technology

With the attraction of a growing market, there is a
greater likelihood that more and more companies
will be marketing devices in the near future that can
be accessed by elderly people and/or people with
disabilities. Since these concepts can be interpreted
in diverse ways, consumers may find that devices
advertised as fully accessible, straightforward and
easy to use, do not really fulfil their needs. It is
within this context that the availability of functional
specifications of terminals becomes essential, so
that products can be checked and certified in order
to give to the customer a guarantee of the appropriateness
of a given product or service in relation to his or her needs.
The section entitled "Functional specification for terminal
procurement" presents an example of good practice
from Sweden in what will become an important area
for the future.



From the books:


Towards an inclusive future
Edited by Patrick R.W. Roe

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